Something changed in WhatsApp recently and most people didn’t notice it.
Those who did had mixed reactions. But behind this small tweak is a bigger product decision that reveals a lot about how user behavior shapes feature updates.
- Why would WhatsApp make this change?
- What problem were they solving?
- And how does this connect to the way we design digital experiences?
If you are curious, we broke it down in today’s newsletter.
Check it out and see if you can figure out the reasoning behind it.