Let’s say this lead comes in today:
Customer says they have a “small garage cleanout.”
Then they send photos and you see:
- Loose boxes everywhere
- Black bags stacked in the corner
- Old furniture
- A few heavier items
- Tight driveway
- Truck can’t back directly up to the garage
- Customer says, “It shouldn’t take long.”
Here’s the question:
Are you quoting it by photos, scheduling a free onsite estimate, or passing altogether?
My opinion:
This is where a lot of junk removal businesses get burned.
The customer says “small.”The photos say “maybe.”The job says, “You better ask better questions.”
Before I price this, I want to know:
- Can the truck get close?
- Is everything in the garage, or is there more inside?
- Are the bags light household trash or heavy construction debris?
- Are there stairs, long carries, or tight access?
- Are they looking for the cheapest guy or the right guy?
A “small” job with bad access, loose items, heavy debris, and unrealistic expectations can turn into a profit killer fast.
Rule of thumb:
Photos help you quote faster. Questions help you quote smarter. Onsite confirmation protects your profit.
What would you do?
Quote by photo?Go onsite first?Pass?
Drop your answer below.