The wise observer continue... Intention Is Not the Same as Impact You may have a good intention. But your impact may still create distance. That is one of the hardest truths in leadership, relationships and coaching. You may intend to help. But the other person may feel judged. You may intend to be direct. But the other person may experience threat. You may intend to protect yourself. But the other person may feel shut out. The Wise Observer helps you hold both at the same time: โWhat did I mean?โ And โHow did it land?โ That small pause can change the entire direction of a conversation. Conversations, trust and the brain.