10d • 💬 General Discussion
Reviews keep coming up in this community. So let's talk about it properly.
I've seen it mentioned multiple times in the last few weeks and it's clear this is something a lot of you are thinking about but not quite acting on yet.
Here's why most contractors don't get consistent reviews, and how to fix it.
The real reason you're not asking It feels awkward. Like you're asking for a favor right after charging someone money. You're not. You're giving a happy customer a chance to help the next person who needs what you do.
When to ask Right there on the job. The moment the customer sees the problem is solved and they're genuinely happy. Not a week later in a follow-up email.
What to say "Hey, I'm really glad we could take care of this for you. If you have 60 seconds, a Google review would mean a lot to us. I can text you the link right now."
That's it.
Four things that make it work consistently
- Ask in person, not just by email. Face to face conversion is dramatically higher.
- Have your Google review link saved in your phone. Text it on the spot.
- Train your techs to ask too. Every completed job is an opportunity.
- Ask after every job, not just the big ones. A $150 drain cleaning review is just as valuable as a $5,000 install.
The math One review a week is 52 reviews a year. That alone puts you ahead of most competitors in your market.
The HVAC company we shared yesterday doubled their calls in 6 months. A consistent review system was one of the core pieces that made it happen.
What's stopping you from asking right now? Drop it in the comments.
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Reviews keep coming up in this community. So let's talk about it properly.
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