As you guys already know about this post… I wanted to share a quick update.
Today, I actually took the advice from the feedback I got from the community (which I really appreciate 🙏) and I decided to call the same guy again.
The first time, he didn’t pick up. Then he called me back and said he was busy but would call me later. And when he did, we ended up having a really solid conversation — almost 45 minutes long.
Here’s what happened:
I explained everything clearly, answered all his concerns, and he gave me some feedback on how I should approach clients better in the future (like avoiding the word “qualify” when I’m offering something free).
He told me he has two physical locations and he’s in the cleaning industry.
He admitted he doesn’t really focus on reviews, and when I asked if he uses a CRM or has a past customer list in, he said no. He’s not super tech-savvy and usually just finishes a job and tells people “leave me a review” — but many never do.
I suggested a simple solution for now: creating a QR code that new customers can scan to leave a review instantly.
He liked that idea, and he even said if I show him real results, he’ll connect me with other businesses he knows.
And the best part — I booked him for an onboarding call this Thursday, the 28th. Not a demo call (since I’m not selling anything right now), but a real onboarding where I set everything up for him for free as in exchange for a case study.
So here’s where I’d love your input:
Since he has no past lead lists info, or CRM to plug into, do you think starting fresh with QR codes for new customers is the right move to get him results? Or do you have any other tips on how I can bring him results fast without overcomplicating things?
Also — this is going to be my very first onboarding call, so if you’ve done this before, I’d really appreciate any tips on how to run it smoothly.