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12d • General discussion
Think Like an FDE: How Would You Solve This?
A company with 500 employees receives over 10,000 internal support requests every month.
Common requests include:
  • Password resets
  • HR policy questions
  • Software access requests
  • Benefits questions
  • IT troubleshooting
The company wants to reduce support costs and improve employee experience.
Traditional Engineer Response
"Let's build a chatbot."
Forward Deployed Engineer Response
Before proposing a solution, ask:
  1. What types of requests consume the most time?
  2. Which requests are repetitive?
  3. What systems already exist?
  4. What does success look like?
  5. How will adoption be measured?
  6. What business outcome are we trying to achieve?
The best FDEs don't start with technology.
They start with the problem.
Your Challenge
Imagine you're the Forward Deployed Engineer assigned to this customer.
Answer these three questions:
  1. What additional information would you ask for?
  2. What solution would you propose?
  3. How would you measure success?
There is no perfect answer.
The goal is to practice thinking like an FDE.
👇 Post your approach below and I'll give feedback.
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Think Like an FDE: How Would You Solve This?
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