6d โข Job Openings
๐๐ข๐ ๐๐๐๐ฅ๐ง | ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ
๐๐ผ๐บ๐ฝ๐ฎ๐ป๐: Fortress Information Security
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Remote | United States
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐: $55,000 โ $75,000/year
๐๐บ๐ฝ๐น๐ผ๐๐บ๐ฒ๐ป๐: Full-Time
๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐'๐น๐น ๐๐ผ
โข Implement and support the Fortress Platform
โข Work directly with customers and internal teams
โข Troubleshoot complex software and system issues
โข Lead testing and evaluation of new features
โข Create training materials and support documentation
โข Communicate technical solutions to technical and non-technical users
โข Manage escalations and coordinate with internal teams
๐ช๐ต๐ฎ๐ ๐ง๐ต๐ฒ๐'๐ฟ๐ฒ ๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐๐ผ๐ฟ
โข 1โ3 years of relevant customer-focused technical experience
โข Strong communication and problem-solving skills
โข Ability to manage multiple projects and priorities
โข Technical background with customer service experience
โข Familiarity with Zendesk or Atlassian Service Desk is a plus
โข CompTIA A+ or Security+ certifications are highly desirable
โข Bachelor's degree in IT, Computer Science, or related field required
๐ช๐ต๐ ๐๐ผ๐ป๐๐ถ๐ฑ๐ฒ๐ฟ ๐ง๐ต๐ถ๐ ๐ฅ๐ผ๐น๐ฒ?
A strong opportunity for engineers who enjoy combining technical troubleshooting, customer interaction, software implementation, and problem-solving in a remote environment.
๐๐ฝ๐ฝ๐น๐ ๐๐ฒ๐ฟ๐ฒ:
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๐๐ข๐ ๐๐๐๐ฅ๐ง | ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ
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