20d • Speaking
🗣️ Speaking Challenge: Customer Service! 📞💻
Imagine you are calling or talking to customer service. Practice the conversation with your partner:
Role Play Ideas (use at least 2 phrasal verbs):
- Asking about a problem with your order or product (e.g., “I’d like to sort out this issue with my order.”).
- Requesting more information about a service (e.g., “Could you go over the details again?”).
- Asking politely to speak with a manager (e.g., “Can I put through to the manager, please?”).
Follow-up Questions:
- Have you ever called customer service before? What happened, and how did they deal with it?
- Do you usually prefer solving problems online or on the phone? Why?
- What’s the best customer service experience you’ve had? How did they make up for the problem?
- What’s the worst customer service experience you’ve had?
- If you worked in customer service, how would you handle (or sort out) an angry customer?
💬 Get ready to practice real-life English in useful situations — and don’t forget to use phrasal verbs! 🌍✨
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🗣️ Speaking Challenge: Customer Service! 📞💻
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