23d • Listening
🎧 Listening Practice: Customer Service Conversation
Goal: Improve your listening and speaking skills by practicing how to communicate clearly in real-life customer service situations.
📝 Task: Watch the video and then join the discussion:
- What makes customer service “good” in your opinion?
- Have you ever had a bad customer service experience? How did you react?
- If you were a customer service representative, what strategies would you use to keep customers satisfied?
💬 Share your thoughts in the comments below!
Let’s build real-life fluency — one customer service call at a time! ☎️✨
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🎧 Listening Practice: Customer Service Conversation
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