13d • Wins 🏆
How I cut my support response time by 80% (without hiring)
Hi everyone. Have really been struggling with customer service emails. Also over the last few months I've banged my head against the wall answering the same 5 questions over and over — "where's my order," "what's your return policy," "what size should I get."
I was talking to ChatGPT and figured something out. Sharing in case it helps (around $5/m):
1. Look through your last 100 support emails. Write down the top 5 questions you get and your standard answers in a Google Doc.
2. Sign up for n8n — free tool that connects your Gmail to other apps.
3. Sign up for OpenAI (the makers of ChatGPT) and get an API key. This costs cents per email — usually under $5/m for a small store.
4. Build a workflow in n8n: when a new support email arrives → send the email + your Google Doc of FAQs to OpenAI → OpenAI writes a draft reply → drop the draft in your Gmail "drafts" folder.
5. You open Gmail, review the draft, tweak it, hit send. Response time goes from hours to seconds.
I really hope this helps 🙏 happy to walk anyone through it. Thanks!
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How I cut my support response time by 80% (without hiring)
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