Hospo Hacks
0:24
Private
13 members
Free
Hospo Hacks is a community for hospitality leaders to optimise their Front Of House teams in boosting their venues profits. Venue owners, managers & leaders.
Wherever you are in the world the hospitality industry has been a little spicy, cutting costs within the business has naturally been the first response and is an aspect of business that needs careful consideration. However, as a hospitality consultant I have seen a panic in reducing overheads and spend but a lack of commitment and time in training the team that could assist you in bringing in an extra 10% revenue each week. How do we do this?
- Build a strong & loyal customer base (repeat guests spend more on average than first timers)
- Training your FOH team to upsell, without giving your guests the ick, increasing your average spend per head by $4-10.
- Strategies and procedures to align with a consistent FOH strategy
- Understanding human behaviour in reading guests & working through complaint management.
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Helping hospitality venue owners & managers boost their profits through FOH service strategy. Experience backed, zero BS.