Know Your Shut-Off: The One Valve That Costs You Customers

Every call you run, there's one question that separates the pros from the amateurs:

"Where's your main shut-off?"

Most homeowners don't know. But if YOU do — and you can walk them through it in under 60 seconds — you just earned trust AND set yourself up for the job.

Here's the field truth:

When a pipe bursts or a fixture fails, panic sets in fast. The homeowner is already looking for someone to call. If you can be the calm voice that says "Turn here, then I'm on my way" — that's the job.

Don't just know YOUR tools. Know THEIR system.

**Quick checklist for every service call:**

- Locate the meter shut-off (know the code for your area)

- Identify the main house shut-off (usually at the front foundation)

- Walk the customer through it BEFORE you leave — even on maintenance calls

This costs you nothing. It builds everything.

Question for you: On your last emergency call, did the customer know where their shut-off was? And did that affect how fast they hired you?

Drop your answer below 👇

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Know Your Shut-Off: The One Valve That Costs You Customers