Aug 6 • Question of the Day
08/06 Question of the Day
A Customer Support Agent team's workflow definition includes a conditional branch: 'if premium customer, route to priority queue.' The check is implemented in the agent's system prompt. Some non-premium customers are routed to priority. Which CCA-F-consistent design fix MOST directly applies?
Select your answer in the poll below 👇 — and if you'd like, share your reasoning in the comments!
I'll reveal the correct answer and the why tomorrow.
A. Strengthen the prompt instruction about handling premium customers, since a clearer reminder about the premium path will keep the agent applying the right treatment
B. Implement the conditional check as a programmatic precondition on the priority-route step that checks the customer's premium status from data, not from prompt
C. Simply remove the premium-customer distinction entirely
D. Just trust the agent to check the premium status on its own
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08/06 Question of the Day
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