Daily tension. Finger-pointing. Delayed cases.
In this SPD911 replay, we show leaders how to reset the SPD–OR relationship without losing safety, standards, or respect.
🎯 What we cover:
• Stopping daily firefights & blame games
• Handling canceled cases & scapegoating
• Escalating OR errors the right way
• Educating OR without sounding condescending
• Building credibility with surgeons