Truth about monthly support in Voice AI

Amit Gupta

23d • General discussion

Client: “Why should we pay monthly support if the voice AI is already built?”

Fair question. But here’s the reality.

Voice AI is not plug-and-play. It’s a system stitched together with at least 5 moving parts:

1. An orchestrator like Retell AI or Vapi,

2. An automation engine like n8n or Make,

3. Telephony providers like Twilio or Telnyx,

4. VoIP systems forwarding calls,

5. And finally CRMs or databases storing the results.

And guess what? Even if 4 work perfectly, if 1 fails, your customer call fails.

Just yesterday, we noticed during monitoring that call transfer failed for one call. Client had no idea. Turned out, Telephony glitched for a few minutes. Not our code. Not the AI.

But the end result? Business may have lost an opportunity.

We investigated, added fallback prompts to avoid this in the future, tested again, and shielded the client from chaos.

That’s why monthly support is not a “nice-to-have.”

𝗜𝘁’𝘀 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲. 𝗜𝘁’𝘀 𝗿𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆. 𝗜𝘁’𝘀 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆.

If you’re a business owner deploying voice AI, think of support as fuel, not cost and if you’re building for clients, your job is to help them see the invisible value.

Truth about monthly support in Voice AI (Linkedin Post with screenshot of production issue)

https://www.linkedin.com/posts/connectwithamitgupta_vihuai-voiceai-businesscontinuity-activity-7369151551766024193-PRg7?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAR9sUsBQFtFnNDvcM7vnvjh1Cj0gkqUWs8

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