Q: how to troubleshoot dropped calls in Retell/Twilio?

Hey Guys,

Question for exp folks.

I have built many agents with Retell, Twilio/Telnyx and N8N/Make but one issue is across the clients.

Everyday 2-10 calls being dropped under ten seconds, or just after greeting, or even before greeting sometimes etc.

I am observing more such call drops over Telnyx than Twilio but can't conclude if the telephony has an issue. Inspected the SIP logs in telephony and everything looks good. Not sure, what else to investigate.

I would like to ask two questions.

Are you seeing this in your builds too?
How do you conclude if this was the user who dropped or an issue in Twilio or retell ai itself ?

Q: how to troubleshoot dropped calls in Retell/Twilio?

@Brendan Jowett

are you able to help ?

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