2d • General discussion
Answering calls and making calls are not the same risk
Most people ask if AI voice agents are legal. Wrong question. Ask which kind you're running.
Here's the split that sets your risk.
Answering inbound calls, where the customer chose to call you, is the lower risk lane. That's the receptionist case, and it's where most small businesses should start.
Making outbound calls is a different world. That's where the law gets heavy and where people get themselves in trouble.
Same tech. Two very different rulebooks depending on who dialed.
Are you thinking inbound, outbound, or both? Want to know where people are actually starting.
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Answering calls and making calls are not the same risk
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