20d (edited) • General discussion
Agent to Agent Workflows
Morning Team, this week at ServiceNow is Tech Summit, which is focused on diving deep into the technology. Today, we completed a lab where we:
Used natural language in Claude to initiate a task → this triggered AI agents in ServiceNow to execute the work.
When SAP was required, ServiceNow triggered AI agents in SAP to complete that portion. SAP AI Agents then returned the results back to ServiceNow AI Agents, where the remaining work was completed and ultimately surfaced back in Claude for confirmation and analysis.
I’m seeing in real time how our roles as sellers are evolving. We will be responsible for mapping and selling how work gets redesigned across the enterprise using AI and Agent 2 Agent.
AI is the brain, but systems like ServiceNow and SAP are still the hands (human or AI agents) that actually do the work.
Question: Has anyone else seen Agent 2 Agent in action?
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Agent to Agent Workflows
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