12d • General discussion
🚀 The 6-Step Playbook to Automating Customer Support with AI Agents
Tired of answering the same customer questions again and again?
Here’s a simple automation I’m planning to set up with n8n + AI that (if it works) could cut response time by 80%. 👇
1. Capture Queries -> Hook up email, live chat, or CRM tickets to n8n triggers.
2. Classify Requests -> Let AI auto-tag each query → billing, product, or tech.
3. Search Knowledge Base -> Embed your FAQs/docs into a vector DB so answers can be pulled instantly.
4. Generate Answers -> Claude/OpenAI drafts a response that feels human, not templated.
5. Human-in-the-Loop -> If the issue is complex -> route to a support agent.
6. Close the Loop -> Log the ticket, track metrics, and keep improving the workflow.
🔥 The potential results (based on similar setups):
- 80% faster replies
- 4x more queries per agent
- Higher CSAT scores
⚡ Here’s the fun part:
I don’t have this automation fully live yet. I’m building it step by step and want to see if AI can really handle 80% of support queries without customers noticing.
👉 If it works, I’ll share the exact workflow template here so you can copy it for your own support system. Would you want me to drop updates (and maybe the workflow) inside this community once it’s ready?
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🚀 The 6-Step Playbook to Automating Customer Support with AI Agents
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