They said “yes”. What went unasked?
When I asked an employee about her contract, I noticed her lips briefly compress.
I paused. “Anything you’re unsure about?”
“Yes—am I insured working from home?”
Observation opened the conversation. A question brought clarity.
Inside BIL, learn to notice behavioural changes, check your assumptions and ask better questions.
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✅ Six-Minute X-Ray blueprint
✅ Personal mentorship + practical feedback
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Tim Atyeo
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They said “yes”. What went unasked?
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