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Owned by Glen

Contractors and small business owners: learn to get found on Google and in AI answers, and how to put AI to work. Free to join.

10 contributions to Get Your Merch Made
Are You Avoiding Holiday Gifting? How to fix "the dread"
If holiday client gifts are on your list, there’s time to make something thoughtful. Start with the person you’d like to thank and when you need the gift to arrive. Those two details help narrow down what makes sense and what’s doable. Then try this: My client would reach for this when ______. In Episode 8, How to Choose the Right Client Gifts: The MADE™ Framework: I walk you through how to turn that answer into a gift idea. And if you’d like help getting it made, I handle the sourcing, production, and delivery. Listen to Episode 8 → Spotify or Apple Podcasts
Are You Avoiding Holiday Gifting? How to fix "the dread"
1 like • 4d
Good timing on this, Barbara. Starting with the person and the date makes it a lot less dreadful.
Welcome. Start here and please introduce yourself!
I am so glad you're here. If you've ever spent money on branded products that went nowhere — got ignored, tossed, or quietly ended up in a drawer — this is where that stops. This community is built for business owners, brand builders, and marketers who are done treating merch like an afterthought and ready to use it as a real strategic tool. Here's what to expect: In the Classroom you'll find four core modules walking you through how to think about merch strategically — from choosing the right product to building loyalty and revenue. Each one is short, direct, and built around real decisions you'll actually make. Download the worksheets. Use them. In this community expect real conversations, honest answers, product feedback, sourcing questions, and examples of merch that works — and merch that doesn't. No fluff. Just strategy. I've spent 30 years creating over 1M products for brands from founder-led companies to Netflix and Coca-Cola. Everything I teach comes from what actually works in the real world. Now let's talk about you. Drop your answer below — one or all three: 🎯 What kind of business are you building merch for? 🎯 What's the #1 problem you've had with branded products in the past? (Too expensive? Wrong product? Nobody used it? Not sure where to start?) 🎯 What would a win look like for you in the next 90 days? Would you like a 1:1 chat with Barbara? Just send me a DM or post it in the chat when you introduce yourself, and I'll send you the link to book a personal call to help you get started with merch.
0 likes • Oct 15
@Kim Job Kim, the box of shirts without a plan is a useful lesson. For the next welcome box, what do you want the person to actually use in their first week? Starting with that job might make choosing the item less overwhelming.
0 likes • 5d
@Faithann Basore These are good, Faithann. The industry one grabs me most. Giving people permission to complain gets you to the real stuff fast. Thanks for the podcast episode too.
Give Them a Reason to Remember
Working on something for business owners who want customers to come back because the experience was worth remembering—not because they got six reminder emails. I'm looking at the moments when a small, thoughtful gesture can do more than another marketing message. Where in your business could that make a difference? 👀
Give Them a Reason to Remember
1 like • 18d
For my children's books, I can see a moment right after a parent finishes reading with their child. A little character activity they can do together would carry the story into the room. I'd want it to be something the child asks to use again, rather than another item with my logo on it. How would you test whether that deserves to become a physical product before ordering a batch?
1 like • 18d
@Barbara Hobart Separating the parent buying it from the child using it helps, Barbara. For this idea, I'd start with one simple activity they can do together after the story, then find out whether a parent would actually use it again. That gives me a clearer question to test before choosing a physical product. Thanks for giving me a starting point.
Staying in Touch ≠ Staying Top of Mind
Working on something new for business owners who want stronger customer relationships, more repeat business, and referrals—without constantly chasing the next sale. Yesterday's conversation about staying connected with customers got me thinking. Staying in touch and staying top of mind aren't the same thing. I'm exploring ways to make your business memorable long after someone buys from you, becomes a client, or joins your community. Anyone else looking for a better way to do this? 👀
Staying in Touch ≠ Staying Top of Mind
1 like • 22d
Barbara, I’d like to get better at this for my community. One idea I’d explore is a small card someone actually uses, with a question that starts a family story rather than just a logo. The useful moment would be the reason they remember who gave it to them. What would you look for to tell whether something is being kept because it’s useful, rather than simply being kept?
1 like • 21d
Thanks, Barbara. The deck format makes sense for questions people can pick up in any order. I'd want to try a few of the family-story questions in conversation first and see which ones get more than a one-word answer. That feels like a better starting point for me than choosing the packaging before I know which questions people enjoy using.
How do you stay connected with customers AFTER they buy from you?
🔵 Email newsletters and follow-ups 🔵 Social media 🔵 Personal outreach or customer experiences 🔵 Honestly, I don't have a strategy Curious what's working for you. 👇
How do you stay connected with customers AFTER they buy from you?
2 likes • 24d
Personal outreach is the direction I’m focused on, Barbara. I want the follow-up to connect to what the person needed in the first place, rather than immediately turn into another offer. “How did that work out for you?” can open a much better conversation than a generic check-in. What question gets you the most honest feedback after delivery?
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Glen Hutsell
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I help small businesses learn AI. I help them get found online.

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Joined Sep 10, 2026