Podcast #196 lands well - The part that landed hardest: the billing manager didn't fail, the culture taught her that speaking up cost her more than staying quiet did. That's the in-house dynamic exactly. Which made me want a part two. Most of the practices I engage with (including mine) outsourced billing years ago, and the silence shows up there too, but fear isn't the driver. An outsourced team isn't scared of you. They're paid a percentage of collections, so a $150 denial that costs ~$57 to rework and pays them ~$10.50 quietly disappears, and never gets reported, because reporting it invites the question of why it isn't fixed. And the challenge for all of us is that we don't ask the one question that would catch it: what isn't being reported, and how much is it denting revenue every month? Same silence, different cause. Would love to hear you take on the outsourced version in a future episode. Happy to bring a real example or two from the operator side if it's useful. Thanks @Heather Signorelli

Hello and welcome to the NatRevMD community! We're thrilled to have you join us as we embark on this 8-week journey to mastering medical billing. Our course is designed to help private practices increase revenue, decrease accounts receivable (AR), and empower front office staff with the knowledge and tools they need to succeed. We'd love to get to know you better! Please take a moment to introduce yourself to the community. Here are a few questions to help you get started: - Name: What’s your name? - Location: Where are you based? - Role: What is your role in your practice? (e.g., Practice Manager, Billing Specialist, Front Office Staff) - Experience: How long have you been working in the medical field? - Goals: What do you hope to achieve by participating in this course? About Our Course: In this 8-week program, you’ll learn: - Effective Billing Strategies: Techniques to optimize your billing process. - Revenue Increase Tips: Proven methods to boost your practice’s income. - AR Management: Strategies to reduce your accounts receivable. - Staff Empowerment: Tools and tips to help your front office staff feel more confident and prepared. Get Involved! - Introduce Yourself: Share your introduction in the comments below or start a new thread. - Engage: Ask questions, share experiences, and support fellow community members. - Stay Updated: Keep an eye on announcements for new modules, tips, and community events. We believe that by connecting and sharing our experiences, we can all grow and succeed together. We're excited to have you on board and look forward to a fantastic journey ahead. Welcome again, and let's make the most of this learning experience! Best regards, The NatRevMD Team www.natrevmd.com

Recent survey showed that folks are struggling with enough patient volume. A few follow-up questions: - How are people marketing today? - What is your number one referral source? - What practices nearby could be referral sources? - Do you have someone dedicated to marketing to get patients in the door?

Great news. Cigna auto downcoding is paused for now. We shall see if this is forever or just for now. Thanks to CMA for pushing them to understand this is illegal! For now, just our regular denials.

What is your number one issue in your practice today?