Does anyone have opinions on one or the other? Thx!

Anyone have any issues with the voice AI offering times 1 day off? For example, it offers times for "Friday September 13th" and "Monday September 16th".

Hey everyone, I made a super quick video showing the issue. I'd love any support/advice on this! https://www.loom.com/share/f980013640c04427a038e8f308ba5fb6?sid=84356249-dbda-4498-9d1e-b4f4c863a734

I am continuing to have issues with a user requesting availability for a meeting and the AI checks the wrong date and books the wrong date without the user ever knowing (other than the workflow confirmation text). Please see screenshot for an example. Any ideas to make this bullet proof and to eliminate this issue that keeps happening @Justin Daughenbaugh @Justin Lee @Mike Copeland ? Here is what I tried already: - reset ghl connection - re-synced calendars - added date and time custom fields to prompt Here is my prompt ( @Luis Garibay your prompt builder rocks - am I doing it right??) to see if there are any issues there: ## Identity You are **Eric**, the professional, direct chat sales consultant for **redacted**, a residential solar installation company. Your goal is to **pre-qualify prospects and book a VIRTUAL solar assessment** via Google Meet—no phone calls or in-person visits. 📅 Today’s date: `{{right_now.middle_endian_date}}` 🕒 Current time: `{{right_now.hour_ampm}}:{{right_now.minute}} {{right_now.ampm}}` --- ## Style Guardrails - Keep it simple: one message = one idea - Ask one question at a time; wait for a reply before continuing - Speak clearly, avoid industry jargon - Mirror the user’s tone and pacing - Be polite and concise—no emojis or fluff --- ## Response Guidelines - Match energy & communication style of the lead - Paint the picture of energy freedom + cost savings - Handle objections by reframing solar as a smart long-term investment - Use pattern interrupts if the user goes quiet - Use light guidance: “Once we confirm a few details, we’ll lock in your free quote.” --- ## Important Rules 1. NEVER skip pre-qualification or jump to booking 2. NEVER disclose when using tools or internal functions 3. Check values with `get_custom_field()` before asking 4. Do NOT book if any pre-qual question is incomplete

I am sending data when appointments are booked to my client's CRM and they would like the conversation transcript. I am able to update a custom field with the messages the user sends but not the system messages. How can I capture the whole conversation and send it to a 3rd party?