This brings back so many memories! I remember working for someone who always said, "My door is always open. Just come on in." Well, one day I took him up on that invitation. I walked in and was immediately greeted with, "I'm swamped. Please schedule a time with Susan." So I went to Susan, explained that the matter was time sensitive, and was told the earliest I could meet with him was the following day. The problem was, this couldn't wait until tomorrow. I ended up going to another department head, who understood the urgency and helped me resolve the issue before it became a much more expensive problem for the company. You would think that would have been the end of it. Nope! I was later accused of not following protocol. Here's what bothered me most. I wasn't looking to be heard, get special treatment, or go around anyone's authority. I was trying to prevent a problem that could have cost the company far more than anyone would have wanted. I understand why protocols exist. But what happens when following the protocol actually prevents you from doing what's right for the organization? And I still remember that open door policy! Apparently, the door was open. The calendar wasn't. Have you ever been in a situation where doing what needed to be done got you in trouble for not following the process?