Looking for Dialer Advice – BatchDialer → CallTools → Next? (Enzo or XLeads?)
Hey everyone, I wanted to share our experience and get some feedback from those of you who’ve used different dialers. We started with BatchDialer but had a really poor connection rate, so after doing quite a bit of research, we switched to CallTools. We hired a solid VA and gave him 4 lines. Here’s a snapshot of what we’re seeing: - VA worked 4 hours - CallTools dialed close to 800 numbers - Only 17 actual conversations - Most calls are hitting answering machines - We tested all 10 of our outbound numbers and every one of them shows up as “Scam Likely” on caller ID We’ve capped dialing to 75 per number per day, and half of these numbers are over 30 days old, so it’s not like we’re hammering through them or using brand new numbers either. I reached out to CallTools support, and while the tech was helpful, here’s the gist of what he said: "It’s normal for numbers to be marked as 'Scam Likely.' It can take 2-3 months for that designation to go away. You can register your numbers, but it might not help, and if you do, you’ll need to pause dialing until you get approved and then warm up slowly." This doesn’t really work for us—what’s the point of using a power dialer if we can’t actually power dial for 2-3 months? So now we’re looking at other options. I’ve heard about Enzo and XLeads, and I’d love to hear from anyone who’s used them. - XLeads charges hourly for the dialer, not a flat monthly rate. With 4 hours/day, we estimate the monthly cost will land around $200. I don't have paying extra fee as long as my connection rate is high and I am not flagged by carriers as "scam likely". It's too costly to burn through numbers and pay VA if dialer gets answering machines all day long. If this is the best dialer out there then it will pay for itself in no time. - Enzo seems more plug-and-play, with unlimited outbound calls for a fixed fee, and I heard good things about their connection rate and caller ID reputation, which they manage for you on their platform.