When someone tells you what they’re struggling with, the first thing they say isn’t always the real problem. Sometimes it’s just the part they can see. And if we build our offer or messaging around the symptom without understanding what’s underneath it, we can end up solving the wrong thing. For example: Symptom: “My community is quiet.” But underneath that could be: • New members don’t know what to do first • The prompts are too broad • Members don’t feel comfortable contributing yet • The promise attracted the wrong people • The content asks for more effort than members can realistically give Same symptom. Very different problems. And each one would require a different solution. Those are examples only. Now think about the person you’re trying to help: What is one symptom they commonly experience or complain about? Then go one level deeper: What do you think may actually be causing it? 👇 And if you’re not sure yet, that’s useful too — it might be a sign that you need to ask them more questions instead of guessing.