Hey @Elmagroud Sarah This may be the reason: Local laws: The UAE has strict rules on VoIP and streaming services. Platforms like Zoom or certain live video feeds may require special licensing, so ISPs block them. VoIP: Examples: WhatsApp calls, Skype, Zoom, Microsoft Teams, Google Meet. ISPs. Stands for: Internet Service Providers. Even though the hangout is marked as open access inside SKOOL, the person in the United Arab Emirates (UAE) can’t join because the video stream provider behind the hangout is blocked or restricted in that region.