🎷🤖 Build a Flexible, Safety-First AI Chatbot — Series Intro
What this series is about We’ll make a chatbot that feels friendly and helpful. It knows what it should do, what it should not do, and how to ask a human for help. We keep a few always rules for safety and truth. We let style be flexible so answers don’t sound like a robot. Who it’s for: Coaches, course creators, and small teams who want a helpful AI-powered bot that sounds human. ----------------------------------------------------------------------------------------------------------------------------------------------- The Jazz Café Idea Think of your bot like a small jazz café. 1. House Rules = Safety. No dangerous tips. No making things up. If someone is in crisis in the U.S., show 988. 2. Menu = Scope. The bot covers FAQs, pricing, account basics, and simple coaching. Off-menu requests get a kind “I can’t do that—try this instead.” 3. Host’s Voice = Tone. Calm, warm, playful, or coach-like—pick what fits the person. 4. Song Choices = Reply Shapes. Use the best shape for the moment: Quick Answer, Two Options, Mini-Coach, or Checklist. 5. Recipe Cards = Your Pages. For facts, the bot looks up your approved pages and names the page it used. 6. Sound Check = Testing. We try a small set of questions to make sure answers are helpful, safe, and fast. 7. Manager on Call = Human Handoff. If the bot can’t help, it shows how to reach you. --------------------------------------------------------------------------------------------------------------------------------------------- Our Aim: 1. Safety first. Follow the rules, protect people, and tell the truth. 2. Human feel. Flexible tone and shapes so answers don’t feel canned. 3. Small steps. Short lessons with copy-and-paste examples. ------------------------------------------------------------------------------------------------------------------------------------------- Key Words (quick and easy): 1. Generative AI: a tool that writes answers. 2. Prompt: the instructions you give the bot. 3. Scope: what the bot can and can’t do. 4. Guardrails: safety rules and kind refusals. 5. Reply Shapes: ways to format an answer (Quick, Options, Mini-Coach, Checklist). 6. Look Up & Cite: the bot checks your pages and says which page it used. 7. Creativity Dial: turn down for exact facts, up for ideas. 8. Handoff: how to reach a human.