1. How has the cosmetology industry evolved since you started, and how do you stay updated with trends and techniques?The cosmetology industry has transformed dramatically over the years. When I started, the focus was mainly on traditional services—basic haircuts, coloring, and makeup. Now, the industry has embraced advanced techniques, diversity in beauty standards, and the power of social media. Clients are more educated and trend-conscious, which pushes professionals to stay sharp.
To keep up, I regularly attend trade shows, take continuing education courses, follow leading industry professionals on platforms like Instagram and TikTok, and subscribe to beauty magazines and online learning platforms. I also test new products and techniques in low-risk settings before introducing them to clients.
2. What’s been the most challenging aspect of working in the beauty industry, and how have you overcome it?One of the most challenging aspects has been dealing with self-doubt and comparison, especially in a field that's so visual and client-driven. With social media showcasing perfection, it's easy to feel like you’re not doing enough.
I’ve overcome this by focusing on growth over perfection. I keep a portfolio to track progress and remind myself of my journey. I also prioritize client satisfaction over likes or follows. Building authentic relationships with clients and staying passionate about learning helps keep me grounded and motivated.
3. Can you walk us through your process for creating a customized look for a client?Absolutely. Customization begins with a consultation. I ask the client about their lifestyle, preferences, hair/skin condition, and maintenance goals. I also assess their face shape, skin tone, and natural features.
Next, I suggest a few ideas and explain what would work best and why. Once we agree, I carefully plan each step—whether it’s selecting the right hair color formula, choosing makeup shades, or determining the ideal haircut. After the service, I educate the client on maintenance and product recommendations to help them maintain the look at home.
4. What business or marketing strategies have helped you grow your clientele or brand?Word-of-mouth remains incredibly powerful, so I focus on delivering an exceptional experience every time. I also leverage social media—posting before-and-after photos, tutorials, and behind-the-scenes content to build trust and show my work.
Offering referral incentives, loyalty programs, and seasonal promotions has helped too. Networking with other professionals (photographers, stylists, event planners) has also expanded my reach. Ultimately, consistency in branding and excellent customer service have been key to building long-term client relationships.
5. What common mistakes do you see new cosmetologists make, and how can they avoid them?A few common mistakes include:
- Rushing the learning process – Many want to master everything quickly, but building skills takes time. My advice: focus on mastering the basics before jumping into trends.
- Undervaluing their work – Newcomers often undercharge to attract clients, but this can hurt their confidence and perceived value. Know your worth and charge fairly for your time and skill.
- Poor communication with clients – Misunderstandings can lead to dissatisfaction. Always clarify expectations and listen carefully during consultations.
- Neglecting continued education – The industry moves fast. Make learning a habit.
- Not treating it like a business – It’s not just about talent. Marketing, customer service, and time management are just as crucial.